Frequently asked questions

This year we are using Eventive for our online festival. All the information you will need is below. Watch and enjoy films in your home and on your couch. You can even pause your films to make more popcorn.

SAFF & Eventive FAQ

If none of these steps answer your questions; visit Eventive’s help page and see more articles on how to use their system. You can also click on the “launch live support” link to enter Eventive’s live chat support.

All films will be made available for viewing at any time from Thursday November 4th, 2021 until Sunday November 14th, 2021 at midnight.

When you purchase a ticket for a film or a festival pass go to Festival Page   to select and unlock the film you want to watch. You will have 72 hours to watch the film.

You will be sent instructions via email when you purchase a ticket for a film or a Festival Pass.

Make sure to be logged in with the same email address you used to make your purchase.

If you have an Apple TV, Chromecast (3rd gen or later), or a smart TV enabled with AirPlay or Chromecast, set your computer, mobile device or browser to “AirPlay” or “cast” to the TV device. Unlock the program on Eventive Virtual, then set your player window to full-screen using the icon at the lower right.

See our detailed instructions for our dedicated Apple TV and Roku apps below.

Chromecast will work on select Android devices, see instructions above. Chromecast on iOS devices are not compatible with the Eventive platform.

Important note: Due to content protection restrictions, the Screen Mirroring feature on Smart TVs and other devices cannot be used. Many browsers built into Smart TVs and other devices will NOT allow protected content to play.

You can also directly connect a laptop or computer using an HDMI cable by doing the following:

  • Make sure your computer is close enough to your Television for the HDMI cable to reach between them safely.
  • Connect one end of the HDMI cable into an available HDMI port on the TV. Take note of the HDMI input number it is being connected to.
  • Plug the other end of the cable into your laptop’s HDMI out port
  • Set the TV to the HDMI Input port that the computer is connected to using the source or display button on your TV remote.
  • If your computer’s display does not automatically appear on your television screen, you may need to have the computer manually detect the display.
  • Windows: Right-click on the desktop > Display Settings > Click Detect > Click the “Multiple displays” drop-down box and select “Duplicate these displays”) > Click Apply.

Mac: Go to the Apple Menu > choose System Preferences > Choose the “Displays” panel > Hold down the “Option” key to show the “Detect Displays” button – note that it replaces the ‘Gather Windows’ button > Click on “Detect Displays” while holding down Option to use the function as intended.       

If you are using an external display, try disconnecting the display. Your display may not support the encryption necessary to securely stream your content. If you cannot detach the external display and are using Safari on a Mac, try switching to Google Chrome. If you are on a mobile device, try letting the film play for 15 seconds. If none of these steps help, please contact us using the live chat at the bottom of the page.

Please confirm that you are not on a VPN (Virtual Private Network). Eventive’s content protection protocol does not allow VPN access.

Are you logged in with the correct account? Please check your login status at the upper right of the Eventive window. If you are logged in you will see a circle with the initials of the account holder. To switch accounts, click on the circle and select “sign out”, then login (using email address or facebook login) to the preferred account. 

If you are not logged in, you’ll see the word “login” at the upper right of the window. Click “login” and enter the desired account credentials. 

You may also login directly from the order pop-up if you click “unlock movie” while logged out.

If all you see in the player window is a black screen, please click or tap on the window to activate the player controls. 

You can watch content on PCs running Windows 7+, and Intel-based Macs running macOS 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

If you have an Apple TV, Fire TV or Roku device, you can use our dedicated apps for these platforms. If you have a Chromecast, you can cast to it from Chrome on your computer or Android phone. Detailed instructions are below.

Visit our Device Compatibility page and follow the steps to unlock our free test video.

  • You can test your device(s) for compatibility with our platform
  • Confirm that you are able to make a purchase
  • Confirm that you are receiving confirmation emails once a purchase has been completed

If you are unsure your devices are compatible, please refer to the rest of this FAQ for devices that are Eventive compatible.

Windows 7, Windows 8.1 or Windows 10

Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

macOS 10.12 or later

Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Yes, you can watch content using Safari on iOS 11.2 or later.

Important note: Due to content protection restrictions, the Screen Mirroring feature cannot be used. Additionally, HDMI or other video dongles cannot be connected to your device. Instead, use AirPlay or our dedicated TV app to watch on your TV.

Yes, you can watch content using Chrome on Android 6.0 or later. 

If Chromecasting, must have 3rd generation or later Chromecast stick.

To Chromecast from a mobile Android device:

  • Make sure your mobile phone or tablet is on the same Wi-Fi network as your Chromecast device.
  • Tap the “Cast” icon in the lower righthand corner of the player. If no icon appears, this means casting is not supported on your device.

To Chromecast from computer:

  • Open the content in the Google Chrome browser.
  • Click the “Cast” icon in the lower righthand corner of the player. If no icon appears, this means casting is not supported on your device.

To view content in the highest available resolutions (including 1080p as well as 4K/UHD when available), ensure you are using one of the following browser/device combinations:

  • Safari on macOS
  • Edge on Windows
  • Safari on iOS
  • Chrome on Android
  • Eventive TV app for Apple TV, Roku, or Amazon Fire TV

Other browsers beyond these will still offer HD resolution; however, the above combinations allow for the maximum levels of secure stream quality.

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent, or if you have several wifi enabled devices connected simultaneously, you may experience problems during playback. If you’re on wifi, try moving closer to your router. You may also try connecting directly to your router via an ethernet cable.

Yes, you have complete access to the film during the 72 hour watch window.  You can pause, rewind or restart the film.

SAFF Festival Pass is available @ $75 for a single pass or $95 for a household pass. The pass gives you access to all 12 films and bonus content

You can also purchase individual tickets for each film @ $9 for a single ticket or $12 for a household ticket.   

Household means more than one viewer in the home.

All customer payment info is submitted securely to our payment processor, Stripe, using the most stringent, PCI Level 1 compliant security protocols. We do not store any sensitive customer credit card details.

We do not share personal information with any third parties without your explicit consent. All personal information is subject to the Eventive Privacy Policy which you can learn about here.

Yes, you can gift tickets and passes.

Festival Pass

When you are purchasing a Festival Pass you can then click “Give as a gift” at checkout for the pass (underneath the “Have a discount code?” option). 

After customers purchase a gift pass, they receive a gift certificate emailed to them that has a unique link to redeem the pass, which they can then forward to the recipient. They can also download this gift certificate via the web or click “Send to recipient” to email the gift certificate directly to their gift recipient (along with an optional message). 

Individual Ticket

To give an individual film ticket as a gift, go to Festival Page and click on the film you want to gift. You will find the link to do so underneath the blue buttons overlaying the film screenshot.

All of our films can be found on our Festival Page. From here you can purchase tickets or watch films.

Please make sure you are logged in with the email you used to purchase your tickets/pass. For individual films, you can also check your email Inbox for the order confirmation email and click the “watch now” button

You can use your Festival Pass to access all the films. When you are ready to watch a film head over to Festival Page, make sure you are logged in with the same email you used to purchase your pass, select the film you want to watch, click “Unlock Now” then follow the prompts. Remember that once you access a film you have 72 hours to complete watching.

Eventive’s content protection protocol does not allow VPN access.

Are you logged in with the correct account? Please check your login status at the upper right of the Eventive window. If you are logged in, you will see a circle with the initials of the account holder. To switch accounts, click on the circle and select “sign out”, then login (using email address or Facebook login) to the preferred account. 

If you are not logged in, you’ll see the word “login” at the upper right of the window. Click “login” and enter the desired account credentials. You may also login directly from the order pop-up if you click “unlock movie” while logged out.

If all you see in the player window is a black screen, please click or tap on the window to activate the player controls.

If you are using an external display, try disconnecting the display. Your display may not support the encryption necessary to securely stream your content. If you cannot detach the external display and are using Safari on a Mac, try switching to Google Chrome. If you are on a mobile device, try letting the film play for 15 seconds.

No, only select the film when you are ready to watch it. Head over to Festival Page, make sure you are logged in with the same email you used to purchase your pass, select the film you want to watch and click “Unlock Now” then follow the prompts. Remember that once you unlock a film you have 72 hours to finish viewing.

As we are a not-for-profit charity, your support for this endeavor is very important to us. Donations can be made during the ticket purchasing process or you can click on any of the Donate buttons on our website and you will be guided through the process. Donations can be by credit card, debit card or paypal  https://saffusa.net/donate/

All donations above $2.00 are fully tax deductible and a receipt will be automatically generated. If you do not receive a receipt within 24 hours of making your booking, please email the organizers on info@saffusa.net

Please confirm that you are logged in with the same email address or Facebook login you used to purchase the program. You can login using the login link at the upper right corner of the screen, or if you are not logged in at all you’ll be prompted to login after clicking “unlock now.”

If you still cannot access your content, visit watch.eventive.org/me to verify that you’ve unlocked the program and access it from there.

Search for “Eventive TV” in the Roku Channel Store on your Roku. You can also add the Eventive TV app to your Roku via the Roku website by clicking here.
 
Once you have installed the app, open it and follow the instructions to login. All of your unlocked content will be available on the app. If a program has not already been unlocked, you’ll have to unlock it on another device such as a laptop or mobile device first.